Orange Peel Box - Faq
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Frequently Asked Questions

What is Orange Peel Box?

Orange Peel Box is a subscription box service that delivers artisan aromatherapy products to your door every quarter. Orange Peel Box is constantly searching and trying new and exciting premium quality aromatherapy products to share with you. 


We now offer 2 subscription boxes: 

OrangePeelBox:

OrangePeelBox is a quarterly subscription box . Each box will contain 4 to 6 hand-picked full-sized premium quality aromatherapy products for your room, body, and spirit. The box will contain a selection of pure essential oil candles, diffusers, misters, perfume, body oil, lip balm, shaving cream, shampoo, deodorant, bath salts, inhalers and much, much, more. 

All the products are custom developed and only use premium essential oils and ingredients. They will not contain any synthetic scents, dyes, or additives. 

We may also include sample sizes from time to time, but consider them as additional gifts. 


Aroma Box:

Aroma Box is a monthly subscription box. Each box will contain 2 hand-picked, 100% pure, all-natural / organic essential oil blends to be used in your diffuser, in your body lotion, or on your aromatherapy jewelry to give you peace and joy throughout your day. 


How does the Orange Peel Box Subscription Work?  

OrangePeelBox:

You sign up to receive a quarterly box of aromatherapy products for $49.90 a quarter.  You will recieve your first box in 2 to 5 days. Free shipping* Renewal boxes will be shipped in March, June, September, and December, You will be charged each quarter. You can cancel at any time.

Aroma Box: 

You sign up to receive a monthly box of 2 premium essential oil blends for $19.95 a month. You will receive your first box in 2 to 5 days. Free Shipping* renewal boxes will be charged on the 15th of each following month. You can cancel at any time. 


If you order a 3-month, 6-month, or 12-month subscription plan you will receive a FREE DIFFUSER. 


*Free Shipping within the US. 


Can I get just one box?  

Orange Peel Box is only available to those who subscribe to the boxes. You can sign up for the monthly subscription which can be cancelled at any time.

Are there hidden fees?  

There are no hidden fees. All you have to do is pay for the subscription.

When and how often will I be billed?

Upon subscribing, you will be charged immediately for your first box. After your first box has shipped, you’ll begin with our regular billing and shipping cycle.

  

Orange Peel Box Quarterly Subscription You will be billed on the 10th of March, June, September, and December. the boxes will ship around the 20th of each month. 


Aroma Box Monthly Subscription

You will be billed on the 10th of the month you are up for renewal. The boxes will be shipped around the 20th of each month. 


If you signed up for the 3, 6 or 12-month subscription plans, you will be billed on the 10th of the month you’re set to renew. You will be notified via email when your auto-renewal is around the corner and given the opportunity to opt-out of recurring payment.


You will always receive a shipping confirmation with a tracking number so that you may follow your box’s progress.  

 

Can I pay via PayPal?  

Yes! On checkout select the "Check out with PayPal" button. This is a new feature and if you run into any issues checking out, please contact us at  hello@orangepeelbox.com

Will the prepaid subscription automatically renew once I have received all of my prepaid boxes?

All Subscriptions auto-renew following the shipment of your final prepaid box. 

You can opt out of auto-renew by canceling your subscription at any time within your account. 

You will be notified via email when your auto-renewal is around the corner and given the opportunity to opt-out of recurring payment. 


Gifts are one time purchases and not set to auto-renew but upon checkout you have the option to check Automatically renew this subscription.

How do I cancel my Orange Peel Subscription? 

To cancel, login to your Orange Peel Box account and under the “Your Subscription(s)” section you’ll see a blue “Edit” button. On the next page you can click “Cancel Subscription” (bottom left) or “Skip Next Renewal” (top right).  

Please note that canceling does not affect the shipment of any pre-paid boxes. 

To not be charged for the next month’s box, please cancel before the renewal date, the 10th of each month.

Can I skip a month?  

Yes! If you would like to skip a month, just login to your Orange Peel Box account and under the "Your Subscription(s)” section you see a blue "edit" button. On the next page you can click "Skip Next Renewal".

Can I send Orange Peel Box subscription as a gift?  

Orange Peel Box offers subscription options for gifts. Just select the "GIFT" button. 

Choose between the subscription options. 

Upon checkout you can choose to either automatically renew the gift subscription or not.

When does the Orange Peel Box ship?

Our boxes are packed and shipped around the 20th of each month, except for December,  For the box will be shipped in time to receive it for Christmas Day. 


You will receive an email containing your tracking number once your box has shipped.

How much does shipping cost? 

Shipping is free for customers in the US. If you are an international subscriber, shipping costs vary with each country.

Will Orange Peel Box provide tracking?  

When your box ships, you will receive an email that will provide a tracking number, so you can be aware of the status of your box.

Do you ship to PO, APO, and FPO boxes?  

Yes, we do!

Do you ship outside the US? 

All countries are welcomed to subscribe to Orange Peel box. We ship to Canada, and many countries overseas. 

Shipping costs vary with each country for our international subscribers.

What is your return and refund policy?  

At this time, we are not offering exchanges or returns. 

However, if the box or any of the products were damaged during shipment or missing items, please contact customer service at    hello@orangepeelbox.com  We will send you a replacement product free of charge.    


Can’t find your question?   

Email us at   hello@orangepeelbox.com